Homeowner FAQs

Helpful information about your portal, account questions, and association documents.

Yes. Once you are logged into the portal, select Make a Payment to access the online payment options available for your account.

Associations typically operate under a combination of applicable laws and governing documents. These commonly include:

  • Articles of Incorporation
  • Declaration of Covenants, Conditions, and Restrictions (CC&Rs)
  • Bylaws
  • Rules & Regulations

Articles of Incorporation are the documents that legally establish the association as a corporate entity. They generally:

  • Create the association as a legal entity
  • Define its general purpose and corporate powers
  • Set out basic structural information for the corporation

The Declaration, often called the CC&Rs, is one of the primary governing documents for an association. It typically outlines:

  • The property and common area framework
  • Owner and association rights and responsibilities
  • Use restrictions and maintenance obligations
  • Assessment and enforcement provisions

Bylaws describe how the association operates as an organization. They often cover:

  • Membership meetings and voting procedures
  • Board elections and officer roles
  • Quorum requirements
  • General board powers and responsibilities
Rules and Regulations are the day-to-day operational guidelines for the community. They commonly address matters such as use of common areas, architectural standards, parking, pets, noise, and other community expectations.

Log into your portal and go to My Items to Submit a Request. If available for your association, select Billing Question for account or billing-related questions.

For other community-related questions, select the request type that best matches your issue.

If all of your properties are not already visible in your portal, log in and submit a request through My Items. Include the property details you would like reviewed and any contact information that may help verify and link the accounts correctly.